I welcome your feedback and comments on any issues relating to Burlingame. Go to the Contact form to send your message. I will get back to you promptly.
Report a Power Outage
It is critical for us to be able to provide PG&E with an accurate report of outages and their impact on our community. If you have experienced an outage, please enter the details in the Power Outage Form. You can also use this form to report tree trimming and customer service problems.
In 2002 power outages were a frequent occurrence in Burlingame. That changed when Terry organized hundreds of residents and opened an official complaint file with the California Public Utilities Commission. Today Burlingame residents and businesses seldom experience blackouts.
Terry continues to monitor power reliability. She urges citizens to log all power outages (after power is restored) by filling out a Power Outage Form on her website so that our city has an independent record of power failures. She reviews this data regularly and requests meetings with PG&E whenever necessary. The Log of Power Outages provides valuable data for tracking power reliability.
Terry is also working with PG&E to ensure the safety of gas pipelines in Burlingame. See a timeline showing the steps Burlingame has taken to ensure gas pipeline safety.
If you need assistance with a PG&E problem, please email Terry at email@example.com.
Did you know that the same underground gas pipeline that exploded in San Bruno also runs through Burlingame along Skyline Boulevard? Soon after the tragedy in September 2010, our city breathed a sigh of relief when Pacific Gas & Electric (PG&E) told us that none of our pipelines were in the "top 100" as far as risk assessment.
In the fall of 2010 Pacific Gas & Electric (PG&E) finished installing a new $3 million system which dramatically improves service to 15,500 customers in Burlingame, San Mateo and Hillsborough. The project uses new "Intelli-Team" software that has only been used once before in San Francisco. During a power outage, the system will quickly isolate the outage and switch power back on to all but a small area within a couple of minutes. Installation of this new system did not cost local cities any money or staff time.
Blackouts used to be a common occurrence for many Burlingame citizens and businesses. That changed when Terry formed a group of concerned citizens called Burlingamers Unwilling to Live with Blackouts (BULB).
Power outages started increasing in frequency during 2002 and became intolerable during the winter of 2002-03, when thousands of households experienced blackouts for one to four days. Residents suffered major hardships due to power failures. Homes were flooded when sump pumps failed and people with electrically powered medical equipment faced serious health hazards. People shivered in their homes, and cars and belongings in underground garages were ruined. But Burlingame residents got nowhere when they complained to Pacific Gas & Electric and City Hall.
Did you know that your power outage won’t get priority in PG&E’s Customer Service system unless two people in the same circuit report it? Are you aware that calling from a cell phone makes it harder for PG&E to track your account?
PG&E has created a new list of Helpful Hints for Customers Reporting Outages. Learn how to get the best service from their system.